Workflow story

Marketplace Order to Kitchen

Follow a marketplace order envelope through acceptance, menu mapping, KDS prep, guest tracking, payment audit, and reconciliation.

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Surfaces involved

One story crossing 5 product areas

POS Menu KDS Payments Reporting

MarketplacePOS
Menu mappingMenu
AcceptancePOS
KitchenKDS
ReconcileReporting

Marketplace envelope

MKT-2048

Pickup in 18 min

Provider: Marketplace
Items: 3 matched, 1 modifier
Fees: $5.12 captured
Customer note: Leave sauce on side

1 2 3 4 5 6

Frame 1CustomerPOS

A marketplace order arrives as a provider envelope

The order keeps provider identifiers, promised time, fees, and customer-facing instructions together before the team accepts it.

Provider orderMKT-2048 · pickup in 18 minutes · fees captured

Open acceptance queue

Frame 3ServerPOS

The operator accepts with a real prep quote

Acceptance is not just a status. It sends an accurate prep promise and creates the kitchen work from the normalized order.

PromiseAccepted · ready at 7:18 PM · driver notified

Story-only frame; no live-demo route is exposed for this off-system step.

Frame 4Line cookKDS

KDS prioritizes pickup timing

The kitchen sees channel, promised time, and modifiers without retyping the order from a tablet.

KDS lanePickup order fired · 7 minutes to promise

Open KDS

Frame 5GMPayments

Payment audit preserves provider fees

Provider fees, tax treatment, payment references, and refund guardrails remain searchable after the order is closed.

Payment audit$42.16 gross · $5.12 provider fee · tax preserved

Open payment audit

Frame 6GMReporting

Reconciliation closes the loop

The manager can compare provider payout, POS sales, kitchen fulfillment, and exceptions without exporting three reports.

ReconciliationProvider payout matched · 0 menu mismatches