Frame 1HostReservations
The reservation book carries the promise
The guest arrives with party size, notes, pacing, and deposit context already tied to the operating day.
Party status4 guests · deposit paid · patio preference
Open reservationsWorkflow story
Guest Arrival to Goodbye
Follow a reservation from the book to host stand, guest-aware POS, kitchen timing, payment, loyalty, and post-visit follow-up.
- ReservationReservations
- Host standCustomers
- Guest-aware POSPOS
- Kitchen timingKDS
- PaymentPayments
- Follow-upCustomers
Frame 2Host / GuestCustomers
The host seats with guest memory in view
When the party is seated, service notes and loyalty context follow the table instead of staying trapped in yesterday's system.
Guest profileAnniversary note and sparkling water preference attached
Story-only frame; no live-demo route is exposed for this off-system step.
Frame 3ServerPOS
The server opens an order with context
POS starts from the seated guest, not a blank check. Preferences, allergy notes, and table context stay visible at the moment they matter.
Order contextTable 12 · guest tags visible · check opened
Open guest-aware POSFrame 4Line cookKDS
KDS protects pacing
Kitchen timing reads the same table story, so coursing and holds can support hospitality instead of creating noise.
Fire timingEntrees held 7 minutes while starters land
Open KDSFrame 5Server / GuestPayments
Payment closes the visit cleanly
The final check, tender, tip, and refund guardrails land in the same audit trail the manager reviews after service.
Check close$184.20 paid · 21% tip · receipt sent
Open payment transactionsFrame 6GMCustomers
The manager sees the visit after goodbye
Feedback, loyalty, and service recovery cues flow back into the customer profile so the next visit starts smarter.
Next visitFeedback received · loyalty updated · recovery note logged
Open customer memoryThe reservation book carries the promise. Host.
Walk us through guest arrival to goodbye for your operation
Tell us what your operation looks like and we will tailor the workflow story around your real handoffs.